Refund Policy

Understanding your rights and our refund procedures at coriventaqua

1 Eligibility Criteria

We want you to be completely satisfied with our budget variance analysis services. To be eligible for a refund, certain conditions must be met based on the type of service you've purchased and the circumstances of your request.

Request must be submitted within 30 days of original purchase date
Service must not have been fully completed or delivered
Account must be in good standing with no violations of terms
Refund request must include valid reason and supporting documentation

2 Refund Process Timeline

Step 1

Submit Request

Contact our support team with your refund request and required documentation. We'll acknowledge receipt within 24 hours.

Step 2

Review Period

Our team conducts a thorough review of your case, typically taking 3-5 business days to evaluate eligibility.

Step 3

Processing

Once approved, refunds are processed according to your original payment method and take 5-10 business days.

3 Payment Method Processing

Refunds are issued using the same payment method you originally used for your purchase. Processing times vary depending on your payment provider and financial institution.

Credit Cards

5-7 business days
Appears as credit on statement

Bank Transfer

3-5 business days
Direct deposit to account

Digital Wallets

1-3 business days
Credited to wallet balance

4 Partial Refunds

In certain situations, partial refunds may be appropriate based on the services already provided or the stage of completion at the time of your request.

                        Partial refunds are calculated based on the percentage of service
                        completion and may apply when you've received substantial value from our
                        analysis tools or consultation services.
                    

Services with partial completion may qualify for prorated refunds
One-time consultation fees are generally non-refundable after session completion
Subscription services are prorated based on unused time remaining

5 Non-Refundable Items

While we strive to accommodate refund requests whenever possible, certain services and situations are not eligible for refunds under this policy.

Completed analysis reports and delivered consultation sessions
Custom software implementations that have been deployed
Third-party integrations that have been activated
Services purchased more than 30 days prior to refund request

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Important Policy Update

This refund policy was last updated in January 2025 and applies to all purchases made after this date. Previous purchases may be subject to different terms based on the policy in effect at the time of purchase.

Questions About Refunds?

Contact our support team:
info@coriventaqua.com
+61362346788
95A Park Rd, Mandurah WA 6210, Australia